We are sorry that your iPad 2 is malfunction and we make every effort to ensure every products we provided areinat a high quality.
Our inspection shows that the damage of iPad 2 is not related to the product itself but due to external force. Since we made sure every prodcut was in good quality when before the customer purchase, it is believed that your iPad 2 has been damaged artifically after the purchasement.
Since our product grantee last for 10 days after purchase, we will (b...) unable to give you a replacement. We understand your difficulties and can offer you a more comprehensive repair on your iPad 2. You can contact our technical support centre at 29895665 for arrangement of the repair.
Yours sincerely,
Shuring
Customer Relation Manager of Apple Inc.
Dear Michael and David,
Re: Complaints about iPad 2
Thank you for your letter of 23 March.
We are sorry that your iPad 2 is malfunction and we make every effort to ensure every products we provided are in at a high quality.
Our inspection shows that the damage of iPad 2 is not related to the product itself but due to external force. Since we made sure every prodcut was in good quality when before the customer purchase, it is believed that your iPad 2 has been damaged artifically after the purchasement.
Since our product grantee last for 10 days after purchase, we will (b...) unable to give you a replacement. We understand your difficulties and can offer you a more comprehensive repair on your iPad 2. You can contact our technical support centre at 29895665 for arrangement of the repair.
Yours sincerely,
Shuring
Customer Relation Manager of Apple Inc.